I recommend Call a Bike where the daily rate is 9 euros. If you live in Frankfurt you can pay 49 euros per year to have unlimited use (periods of 30 minutes).
If you need a permanent bike, and you can’t deliver the bike in stations, I would recommend Swapfiets. It costs €16.50 per month and you get one bike for you. There are other options more premium that include an e-bike.
nextbike is a service similar to Call a Bike. Also costs 9 euros per day if you are visiting Frankfurt, but the price is more expensive if you plan to use every time: it costs 10 euros per month.
Bicycles are perfect to visit a city. You can basically park almost everywhere with the daily plans. Is a transportation without pollution and people end up doing exercise.
Bike Citizens app has some curated tours by bicycle that you can do while visiting Frankfurt.
When I move from Portugal to Germany, around 5 years ago, one of the first things I did was to buy a bicycle. Berlin is a fantastic city to ride a bicycle, and I bought one online for less than 300 euros.
The bicycle had lights, and most important, a protection for the rain. Soon I discovered that this feature was very important for the winter.
When I move to Frankfurt the nightmare began… I had to replace a tire from the bicycle, and every store I tried, they were not willing to do the maintenance or change the tire. Instead, almost all stores tried to sell me a new bicycle, normally for a price around 2000 euros.
What did I do? I just left the bicycle in one place without a tire. The bicycle was locked, but as expected, the city took the bicycle to free up the space. It took one week…
I now rent a bicycle instead
I do not own anymore a bicycle, however I use one everyday to go to work, or for the daily travels in Frankfurt. Since 2016, I’m a client of the bike-sharing Call a Bike, a bike renting service from Deutsche Bahn.
Call a Bike has 4 subscription models, however if you live in Frankfurt, I recommend only the Komfort. You pay 49 euros per year, and you can rent a bicycle every 30 minutes for free. You just need to leave the bike in one station.
If you leave the bike outside a station it costs 1 euro extra.
Call a Bike stations are everywhere in Frankfurt, and normally look like this:
In my case, I pay 78 euros per year and I can rent 2 bikes at the same time. This is good option if you live with your partner. Both can use the same account and save 20 euros on this subscription.
This option is not advertised by Call a Bike, but is available on the price list:
Under the Comfort tariff an additional partner bike can be added to the booking which costs € 29 for the one-year pass or € 7 where charging is monthly.
So because Call a bike exists, that’s the main reason I don’t own a bike. I can rent a bike that received maintenance, and I don’t have to worry myself with that.
What I don’t like in Call a Bike
I like their support, specially that they speak in English. That’s extraordinary in Germany. However I feel sometimes Call a Bike support needs to be more customer friendly. Having a process of giving the benefit of the doubt to subscribers will increase a lot the customer satisfaction. You can see on the app reviews that there are a lot of complains.
There are sometimes technical problems:
The passwords do not work (this happened to me like 4 or 5 times in 4 years)
The bicycle is locked but it shows up as it was not locked (this happened to me 2 times in 4 years)
I like that I can pay with credit card, but I don’t like that Call a Bike doesn’t send any email when the card is expired. The service just stop working when your subscription is over. No email is sent as an alert.
Apart from this, I give a rating of 4 stars to Call a Bike:
Rating: 4 out of 5.
What I would like to have from Call a Bike
Better bikes in Frankfurt. I think the Call a Bike bicycles in Berlin are better bikes than in Frankfurt. Bikes in Frankfurt are not so comfortable.
That the app Call a Bike had a direct integration with the app Bike Citizens.
The support was faster to reply to emails/complains.
To be able to see the number of operational/available bikes in Frankfurt, so that everyone could evaluate the quality of service. I have the feeling that some days, the bicycles available are limited.
That one third of the bikes have a basket for shopping.
The app Bike Citizens is available for Android and iOS. The app is free of charge.
Frankfurt city and Bike Citizens have a cooperation where the usage of the anonymous recording of bike usage, will enable the city to do a a better planning.
“In our city of short distances, cycling is becoming more popular every year. Now we want to create the bicycle city of Frankfurt. We want to have the best possible planning basis for this. It helps us to know even more precisely the paths that the Frankfurters actually travel by bike. The use of the app can thus make a valuable contribution to making cycling planning in Frankfurt particularly citizen-friendly and needs-oriented. That’s why the city supports the ‘bikecitizens’ app and wants to encourage the cycling population to make use of this smart service,” said Klaus Oesterling, Verkehrsdezernent.
I do not have a bike, but I use Call a Bike almost every day. I pay 49 euros and I can use every time I want, for periods of 30 minutes. Will start to use this app and sharing here some insights.